Customer Service
Customer Service
Customer Service
From experience we know that customers can have many questions when they make a reservation. During the last 8 years we have had them all! From these questions we have created a comprehensive list of the important frequently asked questions (FAQ) and their answers.
Our FAQ's are accessible from the homepage as well as from all other pages. Please take some time to read the FAQ before contacting us.
Frequently Asked Questions
1. How do I know my reservation is confirmed ?
As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details, including the booking number and your PIN code, so you can access your confirmation online at ‘My Booking’. We also send you a confirmation email with all your booking information.
2. Can I cancel or change my reservation through hotels-n-europe.com ?
Yes, it’s easy. You can cancel or change your booking via our self-service tool ‘My Booking’. Please, remember to check the hotel’s cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy. Room specific cancellation information is included beside the room type under the ‘Conditions’ column.
3. Can I make a reservation without a credit card ?
A valid credit card is needed to guarantee your reservation with most hotels. We do offer a small but growing number of hotels, however, that will guarantee your reservation without a credit card. You can also make a booking using someone else’s card provided you have their permission. In this case please confirm the card holder’s name and that you have permission to use their card, in the ‘Special Requests’ box when making your booking.
View full Frequently Asked Questions List
If you cannot find the information you need in our FAQ, or you want to send us feedback, we suggest you sending an email to customer.service@booking.com. This is by far the easiest and best way to contact us, and email can quickly be sent to the right person which gives us the opportunity to handle your request properly and personally.
In order to assist you better, please supply us with the information below:
- Booking Number
- Email Address used to book
- Hotel's Name and Exact Location
- Reservation Dates
- Subject
Please do not hesitate to contact us, we will enjoy assisting you!
