Cheapest last minute accommodation, cheap hotels and motels with family rooms in Europe for Spring Break and Easter Holiday.

How can I see how much a hotel room costs?

Once you have entered the dates of your stay, the rates will be clearly displayed alongside the available room types.

How do I search for hotels by price ?

In the selection box at the top left of the search page you can list the hotels by price (when searching for available hotels on a specific date), popularity, class or name.

Can I make a booking for tonight on your website?

Yes, it is possible. Please take extra care when entering all of your information, especially your credit card number, as we may not have enough time to contact you to amend any errors that could jeopardise your reservation.

How do I find only available hotels for the period I want to stay?

Hotels-n-Europe.com automatically shows only those hotels that have availability for the dates you enter.

Where can I find the hotel’s telephone number and/or email address?

After booking, all of the hotel’s details, including telephone and email address, are provided in the online booking confirmation, confirmation email and in My Booking.

Can I search for hotels by price?

Yes, but only after you have entered a destination and your dates of travel. Once you have done this, you will be shown a list of available hotels. At the top of the page you can see a ‘Sort by:’ bar, which includes the option of sorting the hotels price. When you click on ‘price’ you can sort the hotels by price, combined with specific available room types.

Can I limit the search to show hotels in a specific district or nearby a landmark?

Yes, you can refine your search in several ways: You can type the name of the district or landmark into the Destination/Hotel name field in the yellow search box. If you have already started a search you can use the filters on the left hand side of the page, including the ‘District’ filter. You can find hotels on the map by clicking on 'Show map' and rolling your cursor over the hotel icons.

How do I search for hotels with specific facilities, such as an indoor swimming pool?

After you select your destination and dates of your stay, a list of available hotels is displayed. On the left-hand side of this page is a 'Filter by' box, where you can choose categories to help refine your search. Choose to filter your search by 'Facility', for example, to search for hotels with specific facilities.

Can I limit my search to hotels with facilities for people with a disability?

Yes, you can. When you enter a location and start your search you will see a list of hotels. On the left of the page is a filter box. In the 'Facility' category you can tick the box ‘Rooms/Facilities for Disabled Guests’. This will limit your search results to hotels that can meet your needs.

What's the difference between a Double room and a Twin room?

A double room has one double bed. A twin room has two single beds.

What do “ Non-refundable”, “FREE cancellation”, etc. mean next to my room type?

These indicate policies for your room type which differ from the normal hotel policy, usually because of a special low rate. You can roll your cursor over the text to see a full explanation of the conditions.

We have two small children; can we get extra beds in the room?

In general one extra bed for one child is available at a minor additional charge. However, please note that this possibility depends on each hotel's policy and availability. We advise you to check the overview page of the hotel, or to send an email to customer.service@booking.com.

Can I generally request an extra bed for a third person in a double room and at what costs?

It will depend on each hotel's policy and availability. Once you have retrieved the availability for a specific hotel for the requested dates, you can access the room description by clicking on the room name. If the possibility and the costs of an extra bed in the room are not specified in the room description, please send an e-mail to customer.service@booking.com.

What does the price include?

All the facilities listed under the room type are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by rolling your cursor over the text in the column called ‘Conditions’. This information will also be in your confirmation email and on ‘My Booking’.

Are the rates on your website per person or per room?

All rates on the Hotels-n-europe.com website are per room per stay, unless stated differently.

Do I pay a reservation fee?

No, we will not charge you a reservation fee.

Is breakfast included in the price?

Once you have retrieved the availability for a specific hotel for the requested dates, you can click on the room name to find information about breakfast, taxes and room facilities.

Are taxes included in the room rates?

This depends on the hotel and on the room type selected, but it’s easy to see what is included by checking the text under the room name. Tax requirements change from country to country so it is always good to check. You can see more detailed information about what is included in the price by rolling your cursor over the text in the column called ‘Conditions’. This information will also be in your confirmation email and on ‘My Booking’.

Do you offer special discounts (for seniors, airlines employees, etc)?

Hotels-n-europe.com provides the best available rates for the dates of your stay. The discounts are already included and therefore it is not possible to have any other discount on the confirmed price.

Can I use discount vouchers (e.g. issued by magazines, shops, etc.)?

No, via our website it is not possible. You will have to book through the organisation issuing the voucher.

Can I make a reservation without a credit card?

A valid credit card is needed to guarantee your reservation with most hotels. We do offer a small but growing number of hotels, however, that will guarantee your reservation without a credit card. You can also make a booking using someone else’s card provided you have their permission. In this case please confirm the card holder’s name and that you have permission to use their card, in the ‘Special Requests’ box when making your booking.

The hotel has charged my credit card, what should I do?

Hotels-n-Europe.com does not charge your credit card - Please check the payment conditions in your confirmation email to ensure the charge is not just part of the hotel’s reservation policy. If you feel you have been charged incorrectly, please contact the hotel directly.

Can I use a debit card to complete my reservation?

Generally hotels cannot accept a debit card to guarantee a booking. However, there are some exceptions. If your chosen hotel can accept a debit card, you will see this option when making your booking.

What does pre- authorization mean?

Pre-authorisation is a type of credit check. It is used to ensure that the credit card is valid, and that there are sufficient funds to cover all or part of the reservation costs.

Can I make a reservation for myself using someone else’s credit card?

Yes, you can but only if you have permission from the card holder. Please state this in the "Remarks" box when making your reservation. The hotel may require authorisation from the card holder. Please also note that in the case of a No Show, late cancellation any penalties will be charged to the card provided.

Why do I need to give my credit card details?

Hotels-n-Europe.com requests credit card details to confirm your reservation with the hotel on your behalf. We will never charge your credit card. Your credit card may be checked (pre-authorised) to ensure that it is valid and/or that sufficient funds are available. After the check, the full amount will be available to you again. The hotel will only charge your credit card if you have requested a pre-paid room or if the cancellation policy, found under ‘Hotel Policies’ and room ‘conditions’ has not been followed.

Which credit cards can I use to complete my booking?

To make a reservation via Booking.com reservation system, all hotels accept: MasterCard and Visa. Some hotels also accept other credit cards, such as American Express, for reservation purposes. You can see which credit cards a hotel accepts in the Hotel Policies section under the hotel description and also when making your booking.

Are my credit card details safe?

A secure connection for your booking is used: Your personal data and credit card details are encrypted. Our secure server uses ‘Secure Socket Layer’ (SSL) technology, the online industry’s standard. Booking.com SSL certificate has been issued by Thawte.

The credit card that I used to make a booking is no longer valid. What should I do?

Please contact the hotel directly. You can find their contact information, in your confirmation email or online via My Booking. For security reasons, never provide your credit card details by email.

I am entering my credit card details, when will I pay?

We will never charge your credit card. The payment for your stay is processed by the hotel during or after your stay, unless otherwise stated under ‘Hotel Policies’, in the room description under ‘conditions’ and in your confirmation.

Does the hotel need a deposit or a payment in advance?

Most hotels do not require an advance payment or deposit. If they do you will find the details under ‘Hotel Policies’ on the hotel’s hotels-n-europe.com page and in your confirmation email.

Can I pay for my stay in advance?

It depends on the hotel. Please contact the hotel after your booking to be sure, and to make the necessary arrangements. You can find the hotel’s contact information in your confirmation email or online at My Booking.

Can I pay for my stay at the hotel with a different credit card than the one used to make the reservation?

In most cases the hotel will accept payment for the stay on a different card or in cash. Please ensure that the new card or cash is accepted by the hotel.

How can I make a special request? For example: a sea view, twin beds, room on a certain floor or dietary needs?

During the booking process you can enter any special requests into the ‘Special Requests’ box on the ‘Contact Info’ page. Once you have received your booking confirmation you can follow-up with the hotel directly to confirm that your request can be met.

How do I find out how many bedrooms are in an apartment/suite?

The number of bedrooms should be clearly stated in the room description. If you have already made your reservation you can contact the hotel directly with the contact details provided on your confirmation email and on My Booking.

How can I make a group reservation?

Many hotels on our website can accommodate groups. Please note that the number of rooms assigned to a group varies for each hotel and that special conditions may apply for group bookings. You can view this information under Hotel Policies.

Can I book a hotel for day use?

Unfortunately it is not possible to book a hotel for day use. The minimum that can be booked through our website is one night.

What are the check-in and check-out times of a hotel?

Check-in and check-out times differ for each hotel. You will find them on the "Hotel Policies" section at the bottom of the hotel page as well as in your confirmation email.

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at reception upon arrival.

I will be arriving earlier/later than the stated check-in time. Can I still check-in?

Usually this is not a problem, you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the ‘Special Requests’ box in the booking process to inform them of your estimated arrival time in writing. Once you’ve received your confirmation you can follow-up with the hotel directly using the contact information provided.

How do I know if the hotel has parking facilities and how can I reserve it?

Under ‘Hotel Facilities’ you can see whether or not the hotel has parking, and if any restrictions apply. If the hotel requests you reserve parking, please contact them directly with the contact information provided in your booking confirmation.

How can I know that the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under ‘Hotel Facilities’, by ‘Services’. Once you have made your reservation you can arrange the airport transfer directly with the hotel. The hotel’s contact information is listed in your booking confirmation. Please remember to have your flight details ready.

Can the hotel store my luggage before check in or after check-out?

If the hotel has a luggage storage it will be displayed on the hotel’s page under "Hotel Facilities". For more information regarding the hotel’s facilities on luggage storage please contact the hotel directly using the contact details provided after completing the booking

How do I find out if a hotel has a certain facility, e.g. a lift?

Under ‘Hotel Facilities’ you can see a list of all the hotel’s facilities, activities and services.

How do I get more information about the room or hotel facilities?

Room facilities are clearly listed under each room type, to see the full list and photos just click on your desired room type. You can find all of the hotel facilities just below the block of room types under ‘Hotel Facilities’.

I want a smoking room however I can only choose a non-smoking room. How can I request a smoking room?

If there are no smoking rooms listed it means that the hotel does not allow smoking in rooms.

How do I find out if a hotel allows pets?

Pet policies are always displayed on the hotel’s page under "Hotel Policies".

How do I know my reservation is confirmed?

As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details, including the booking number and your PIN code, so you can access your confirmation online at ‘My Booking’. We also send you a confirmation email with all your booking information.

What is my PIN code and what do I need it for?

Your PIN code is the 4-digit number on your booking confirmation, which in combination with your booking number, allows you to login to ‘My Booking’. On ‘My Booking’ you can view, change or cancel your booking. Please keep your pin code confidential.

I have booked a hotel but I did not receive a confirmation by email. What do I have to do?

Please carefully check the inbox and the spam/junk folders for the email address you provided when making the booking. You can also use booking number and PIN code shown on the confirmation page when you completed your booking to log on to My Booking to see all the information that would be in the confirmation email. If you need any assistance you can contact us by sending an email to customer.service@booking.com

Can I cancel or change my reservation through Hotels-n-Europe.com?

Yes, it’s easy. You can cancel or change your booking via our self-service tool ‘My Booking’. Please, remember to check the hotel’s cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy. Room specific cancellation information is included beside the room type under the ‘Conditions’ column.

Do I pay a cancellation fee?

Cancellation policy varies from room to room. Usually you can cancel or change your booking right up to 24 hours prior to arrival time. You can check what any hotel’s policy is, and whether they will charge a cancellation fee, under ‘Hotel Policies’. This information is also included in your confirmation email. Please note that non-refundable and other ‘special deal’ rooms can have a different policy. You can see specific room policies under the ‘Conditions’ column beside ‘Room Type’.

Where can I find the cancellation policy of the hotel?

Room specific cancellation information is included beside the room type under the ‘Conditions’ column. Please note that with special deals, the cancellation or deposit policy differs from the normal policy, so it’s wise to check both. The specific information, relevant to your booking, will also be included in your confirmation and on My Booking.

Can I cancel or change a Non Refundable booking?

It is not possible to change the dates of stay for 'Non-Refundable' bookings because of their special low rates. If you choose to cancel reservations for these rooms, you may incur charges according to the hotel’s policy.

How do I know that my booking has been cancelled?

After you have cancelled your reservation you will receive an email to confirm your cancellation. If you do not receive the cancellation email, please send an email with the details of your reservation to customer.service@booking.com.

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